HELP CENTER

788fb Frequently Asked Questions

From opening an account to withdrawals, bonuses, games and security — you will find detailed answers to all common questions here.

The questions that come up most often while using 788fb have been answered in plain English on this page. You can click on each section to quickly find the answer to your question. If you cannot find your question here, contact us via 24/7 live chat or email — our support team is always ready to help in Bengali.

ACCOUNT

Account and Registration

To open an account at 788fb, you need to provide your name, mobile number, password and preferred currency (BDT). Enter accurate information during registration, as identity verification may be required at the time of withdrawal. The entire process is completed within just a few minutes.

No. According to 788fb rules, one person can operate only one account. If multiple accounts are created, they may be suspended or closed and any accumulated bonuses may be forfeited. This policy applies in the interest of safe and fair play.

Use the "Forgot password?" option on the login page and enter your registered mobile number. You will receive an OTP, which you can use to set a new password. If you have trouble completing the process, contact us via live chat.

788fb may verify your identity at the time of withdrawal. Usually, uploading a clear photo of your national ID card or passport is sufficient. The photo needs to be clear and legible for verification to be completed quickly.

788fb is for people aged 21 and above only. When creating an account, you confirm that your age meets that requirement. If an underage account is found, it will be closed immediately.
PAYMENTS

Deposits and Withdrawals

Deposits via bKash are generally instant — in most cases the amount is added to your 788fb account within a few seconds to a maximum of 2-3 minutes. Use the correct merchant number and reference when making a deposit.

The minimum deposit amount at 788fb is ৳500 (for all methods) and the minimum withdrawal amount is ৳800. This limit is the same across all methods — bKash, Nagad, Rocket and bank transfer. Keep this limit in mind if you want to transact in smaller amounts.

788fb generally completes withdrawals within 1 hour — for both Nagad and Rocket. However, verification may be required before your first withdrawal, which may take a little longer.

Yes, 788fb supports bank transfer. Transactions can be made from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank and Sonali Bank. Bank transfer processing may take slightly longer compared to mobile banking.

788fb generally does not charge its own fees on deposits and withdrawals. However, your mobile banking provider or bank may apply their own charges — this depends on the terms of the respective service provider.
GAMES

Games and How to Play

To bet on BPL or any cricket match at 788fb, first go to the Cricket section and select the match of your choice. You will find various markets including match winner, runs over-under and top batter. View the odds, enter the amount and confirm your bet. Live betting is also available during the match.

RTP (Return to Player) is the average rate at which a game returns money to players over the long term. For example, if a slot has an RTP of 96%, theoretically an average of 96 units is returned for every 100 units wagered — however this is an average across many spins, not a guarantee for a single session.

Yes. 788fb is fully mobile-friendly and works smoothly via browser on both Android and iOS devices. Slots, live casino, fishing games and cricket betting — everything delivers the same quality experience on mobile.

Yes. In the live casino section of 788fb, real dealers are present via live video streaming from world-class providers such as Evolution Gaming and Ezugi. Roulette, blackjack, baccarat and many more games can be played in a genuine casino environment.

788fb uses content only from accredited and verified game providers — such as PG Soft, Pragmatic Play, JILI and Spribe. All these games run on Random Number Generator (RNG) technology and are tested by third-party audits. There is no manipulation in results.
PROMOTIONS

Bonuses and Promotions

788fb offers a 150% bonus on the first deposit for new members, up to a maximum of ৳15,000. After creating an account, the bonus is added automatically when you make your first deposit. A 15x wagering requirement must be met before the bonus can be withdrawn.

A wagering requirement is the rate at which you must place bets in total before bonus funds can be withdrawn. For the 788fb welcome bonus, this is 15x. That means if you receive a ৳1,000 bonus, it becomes eligible for withdrawal after placing a total of ৳15,000 in bets.

The 788fb VIP program has 5 levels: Bronze, Silver, Gold, Platinum and Diamond. By playing regularly and staying active on the platform, you move up step by step. At the Diamond level, a weekly cashback of up to 1.2% is available.

Each week, a set portion of your net losses is returned as cashback. Weekly cashback rates are 0.2% at Bronze, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum and 1.2% at Diamond. Cashback is added to your account automatically.

At 788fb, bonuses can be used across almost all game categories — including slots, live casino, cricket betting and fishing games. However, certain promotion terms may include some restrictions. It is always a good idea to read the specific terms of any bonus.
SAFETY

Security and Responsible Gaming

Yes. 788fb uses SSL encryption technology to keep your personal and financial information completely secure. Our systems undergo regular security testing and no information is shared with third parties.

788fb believes in responsible gaming. If you feel you are losing control over your play, set a deposit limit, take a break or let our support team know. Detailed guidance is available on our responsible gaming page.

Yes. You can temporarily or permanently close (self-exclude) your account at any time through our support team. If you make a request via live chat or email, it will be acted on quickly.

The 788fb support team provides assistance in Bengali seven days a week, twenty-four hours a day. You can click the live chat icon from any page on the site to talk immediately. You can also contact us by email: [email protected].

If you notice suspicious activity, immediately notify our 24/7 live chat. Our security team will temporarily lock your account and help you verify your identity and set a new password. Use a strong password and do not share it with anyone.

Still have questions? Contact support

Our expert support team is by your side in Bengali seven days a week, twenty-four hours a day.